Making sure customers, wherever they are in the world, are at the heart of everything we do. That’s what drives the Retail Operations team. To make it happen, we work closely with virtually every area of our global business.
Essentially, we’re the direct link between our retail stores and our head office - we give our retail teams the support, tools, information and resources they need to deliver outstanding sales and customer experiences. That can range from planning store staffing and activities on a weekly basis, right through to organising communications events for over 500 retail and franchise stores in the UK.
Every day’s different, and you can see the impact of our hard work through our 9,000 store colleagues and 60 million customers that enter our stores each year. Right now, we’re in the middle of rolling out a store change programme across the UK that simplifies the way stores operate and will boost the skills and knowledge of the store teams.
Typical roles include ...
- Retail Trading Manager
- Retail Analyst
- Communications Co-ordinator
- Store Operations Manager
- Productivity Manager
- Regional Sales Manager
- Area Sales Manager
Spotlight on a ... Process and Productivity Manager
As a Process and Productivity Manager, you’ll make sure we have the right people in the right stores on the right days, so that we meet the needs of our customers. You’ll help to make sure that all the processes and activities in a store are as simple and straightforward as possible. That way, our store teams can get on with doing what they do best: delighting our customers and delivering great sales performance.
You’ll probably have a big labour budget to manage, and you’ll take charge of weekly labour planning and in-store order management. It’s quite a responsibility. You’ll also be the retail voice on internal projects here at head office. You’ll get out and about a lot too, meeting store teams, delivering training and discovering what we more we can do help them with their jobs.
Like every job here at Clarks, your ideas are appreciated and listened to - and nothing beats the feeling of seeing one of your suggestions being rolled-out across Clarks stores all over the world.