Information Technology
Information Technology (IT) keeps our business connected, secure and moving forward. Which, when you look at the plans we have for global growth, for new stores in new countries, is an incredibly important job.
There are two main parts to IT. There’s the Help desk, which, as it sounds, looks after IT hardware, applications and telephones. This is the customer facing side of what we do, making sure that problems are fixed and that our technology does what the business needs it to do.
The second part is responsible for the business’ global infrastructure. Quite an infrastructure! This involves designing, implementing, managing and maintaining our systems and their security. It’s vital that they’re all available to meet our ongoing and changing needs. And because our remit’s global, because of our exciting vision, we often work with third parties and offshore teams around the world.
At the moment, we’re working on making all our communications more unified, and giving everyone the capability to call, video conference and instant message across the whole global organisation. But that’s just one example of how IT and the IT function is supporting the global Clarks business.
Typical roles include ...
- Help Desk Analyst
- Service Manager
- Technical Specialists
- Operator
Spotlight on a ... SAP Technical Specialist
Within the IT function, you’ll find a number of Technical Specialists. IT professionals with in-depth, up-to-the-minute expertise of a particular IT program or area. SAP being one example. So, if we take the role of a SAP Technical Specialist, what sort of work will you be involved in? Essentially, you’ll help to make sure that all SAP systems are running smoothly, and that new SAP releases and projects are implemented successfully - and on time. Time, as we know is money, especially when you’re working with a business of our scale and complexity.
You’ll get involved with current SAP related projects, which could be anything from moving small changes through our development and test systems, to a large project such as a software upgrade that affects all business areas, all across the globe. Now that’s a professional challenge on a huge scale. It’s also immensely rewarding. Big projects like that mean that you’ll be working with lots of different IT teams, planning, testing and testing again. To get everything done on time - and without any disruption to the business - is extremely satisfying.