Business Analyst

Role Title :
Business Analyst
Type of Role :
Hours (Specific) :
38 Hours
Salary & Benefits :
Competitive + Benefits
Location :
Street, Somerset, UK
Closing Date :
Job Advert :

The Role

The Business Analyst, main purpose will be to capture business requirements, interpret them into functional and non-functional user stories and acceptance criteria and validate them with the business.

The Business Analyst will act as the lynch pin between the business stakeholders and IT teams to ensure a seamless understanding of all requirements for their vertical workstream are completed and fully documented using data to inform decisions made during the requirements / Agile ceremony processes.

Where applicable the Business Analyst will identify gaps / changes between as-is and to-be processes to facilitate the business change and training function within the programme.

The business analyst will work alongside and horizontally between vertical workstreams to ensure the capture of requirements determines a seamless customer journey / experience.

Data is always used to validate decisions / requirements where possible.

The Business Analyst is expected to have relevant and pertinent experience to the vertical workstream they are aligned to, with supporting knowledge of other verticals and ideally based in Retail. They should have an understanding of the full E2E product and customer journey and key points that determine customer decisions made throughout the journey. Technical awareness of integrations, APIs and Microservices would be a distinct advantage.


Develop strong, collaborative challenging relationships with all key Clarks Business Stakeholders
Develop strong, collaborative, challenging relationships with all 3rd party partners involved within the programme
To understand the Enterprise landscape of the re-platform programme as a whole
To be an SME on their specific vertical workstream and how this “plays into” the overall programme landscape, the dependencies it has and the dependencies it provides on their vertical workstream and on other vertical workstreams
To capture, document and validate all Clarks Business requirements using a variety of methods
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
To convert all requirements into user stories under specific Epic structures
User stories must be of a manageable size and contain a full set of acceptance criteria agreed with the Product Owners and business stakeholders
Work alongside scrum teams to complete all Agile ceremonies pertinent to their vertical workstream
To use data to inform any decisions that require making where appropriate
To assist development teams with initial in-dev QA testing prior to release into upstream environments
To always be in mind of the Clarks Brand and its customer journey not just now but capabilities which should be built for the future
To challenge and ask questions to validate any development that does not “appear correct”
To assist the Test team with compilation of test user stories / scenarios which will effectively confirm the accurate development of their requirements and user stories
To assist any other Business Analyst with any work as required in any other vertical workstream
To assist with both the informal and formal business UAT test phase
Capture any requirements not included within the initial scope for Go-live with as much detail / data to support the requirement
Leverage your experience, expertise and good judgement to make quick decisions in a fast moving and ever-changing environment
Proactively communicate and collaborate with external and internal customers
Map as-is and To-be business processes and identify gaps / changes that will be required with adoption of the new platform and associated products and share with the Business Change team
Work with tools and applications as provided. Make recommendations for other tools as / when appropriate with the base argument / rationale for adoption having looked at and assessed any alternatives
Successfully engage in multiple initiatives simultaneously
Be able to work under their own initiative as well as collaboratively as / when required
Avoid assumptions and work through them to determine fact-based outcomes using problem solving techniques
Contribute to any workstream governance and reporting as required
Manage the RAIDD log alongside the vertical workstream lead as appropriate
Maintain an accurate repository for all documentation with appropriate version control
Actively contribute to the definition of key performance indicators, benefits realisation and how they are materialised.

Keep abreast of best practice and innovation within retail and ecommerce, with a particular focus on the relevant business domain(s). Share knowledge and findings with the broader IS community and business stakeholders, and add any points of interest to the post go-live backlog
Actively maintain and develop your own Business Analyst skills by self-study and independent research
Work with the Lead Business Analyst to improve the overall Business analysis capability within Clarks.

Be an advocate for Agile ways of working and assist the enablement of other Clarks team members.

Key Performance Indicators

On time delivery of all requirements fully validated for your vertical workstream area of responsibility
Documentation completed and stored with full version control
Full collaboration with all parties
Leverage of out-of-the-box capability from technology products and accelerate time-to-market and time-to-value.
Digital Product roadmap features for the digital product area

Skills Knowledge and Experience

Knowledgeable in the business field related to the particular technical vertical workstream and product it covers
Solid understanding of the business purpose and KPIs of the technical product within the vertical workstream
Understanding of the issues faced by businesses and experience in working with them to create robust, scalable, flexible, and relevant software solutions
Deep technical expertise depending on the particular technical product vertical
Experience with designing creative, quality customer technical products by defining business requirements, as well as enabling business capabilities and objectives through technology in an Agile environment
Knowledgeable about latest trends in the technical product area and the relevant technologies
Entrepreneurial self-starter who is self-motivated but also a team player / able to work collaboratively
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer/business needs together with the technology platform road map into manageable product backlog user stories and acceptance criteria
Excellent verbal and written communication skills with strong attention to detail and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts including the 3rd parties
Experience in leading cross-functional teams and motivate them to go the extra mile working with all teams to produce high quality artefacts as part of the product delivery process
Strong technical product intuition and user empathy
Excited about being included in this innovative programme of development
Advocate of Digital and Agile approaches, drive simplicity and scalability.
Expertise in agile software development and in leading and inspiring business and engineering teams in a technical product-led organisation

University degree or equivalent
Expert Knowledge of business processes in one or more relevant business areas
Deep understanding of the design of robust application solutions to support business requirements.
Good Understanding of enterprise architecture and the integration points between application/technology areas.
Deep understanding of business process design and structured analysis techniques.
Deep understanding of the design, build, testing and implementation of application solutions.
Strong skills in the use of IT methodology, tools, and techniques.
Proven track record of eliciting business and technology requirements
Business analyst experience gained in a retailer of equivalent scale and complexity to Clarks, or with a Consulting Partner incorporating a full or part eCommerce Transformation
Minimum of 2 years’ experience of delivering support to business-critical systems.

Additional information

Proficient knowledge of Agile methodologies and as such, someone who will share knowledge and enable other team members.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature – a unique combination of craftsmanship and innovation that make it unmistakably Clarks.

In February 2021, Clarks entered a new chapter in its history as it formed a partnership with LionRock Capital, positioning the iconic footwear brand for future success as it enters its third century.

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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.


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