Test Analyst

Role Title :
Test Analyst
Type of Role :
Perm
Hours (Specific) :
38 Hours
Salary & Benefits :
Competitive + Benefits
Location :
Street, Somerset, UK
Closing Date :
06/07/2022
Job Advert :

The Role

The main purpose of the Digital Test Lead is to define, design and deliver all testing work including Functional Testing, System Integration Testing, Regression and support User Acceptance Testing (undertaken by subject matter experts situated within the business) related to a dedicated project(s). Ensure that everything is fully tested and passes without bugs/defects, and there is no prospect of any compliance, legal or development issues being placed into the live production environment. Testing will be completed across all phases – In-sprint, SIT, informal UAT, integration, E2E, formal UAT, performance, and compliance.

Being part of the IT Team, You will work closely with the Test analysts and Test Manager as well as alongside the wider delivery team comprised of Business Analysts, Solution Architects, Project Managers, Product Owners, Development and Business team members, and 3rd party software providers.

This is a hands-on role that will require you to undertake strategic analysis to deliver a coherent and comprehensive test approach that will underpin and provide the foundation to enable test planning and execution to be completed by the team. 

You will provide clear leadership and expertise to the Test team throughout the entire Testing lifecycle across the delivery ensuring the success of the team's testing efforts and the quality of the solution.

You will have a strong sense of ownership regarding the delivery of quality outcomes and will ensure that your team is able to comprehensively analyse, plan and execute test activities to ensure that all functional and non-functional requirements across the Programme are tested thoroughly in line with the program delivery methodology (iterative development/test), across all phases of testing (system, integration, end-to-end, performance). 

You will work closely with your Test Analyst team alongside the wider delivery team comprised of Business Analysts, Solution Architects, Project Managers, Product Owners, Development and Business team members, and 3rd party software providers.

The Test Lead is a critical role in the delivery of the projects within the portfolio. To enable the projects to be launched into production and to operate in a seamless manner, the Test Lead must ensure that the Test analysts have executed all test scenarios without finding bugs/defects. If these are found to return stories to development and keep doing so until they pass the robust test processes. Go-live cannot take place without the Test analyst execution for legal and compliance as well as the completeness of functional and non-functional test scenarios. The Test Lead is responsible for ensuring this is complete and comprehensive testing is executed.

Accountabilities:

Test Management: extensive, proven and referenceable track record of successfully leading a functional and technical QA team, you will provide direct and regular direction, coaching and leadership to the Test Analyst team members.  Act as the single point of contact for the team for all testing and quality assurance activities.  Advocate for and ensure that the team performs the prescribed quality practices consistently throughout delivery.  Articulate clearly all quality risks identified alongside provision of potential impacts/mitigations to both the Test Team and to the wider delivery team.

Test Analysis and Planning:  creation of the Test Strategy for the programme that will enable the Test Analysts to create the lower-level test approaches and associated test plans.  The Test Strategy should ensure that all functional and non-functional requirements are fully covered and support full traceability end-to-end.  You will Identify test data requirements and support the team with data preparation activities to ensure sufficient / accurate data is in place to support execution of all test scenarios and in all relevant environment(s).  Ensure that all requirements have clearly defined acceptance criteria and that all test cases support delivery of the requirements in full.

Test Execution:  manage and monitor progress of test execution activities versus plan across the various test phases, for example system functional/non-functional, integration, end-to-end, regression, and globalisation / localisation phases.  Ensure test execution activities are completed to expected quality standards and acceptance criteria are met fully. This includes all legal and compliance testing execution.

Test Support:  act as the main point of contact for 3rd party providers and cross-functional business teams to define and support performance/volume testing and UAT phases of testing.  Run the defect triage for these phases and ensure that issues identified are root-caused, fixed and resolved through retest / regression test activities.

Defect and Issue Management:  define, lead and manage the Defect/Issue Management processes for the Programme.  Ensure capability to identify defects/issues in line with the pre-defined/agreed processes ensuring that appropriate data/information has been captured to support the root cause analysis of the issues/defects raised.  Working with in-house and 3rd party development teams to ensure resolution of open defects and successful retest.

Reporting:  identify and create reporting output to ensure clear and accurate daily reporting of test execution progress and defects.  Ensure that the teams provide sufficient information and that any blockers are clearly articulated and next steps/actions to resolve with owners are identified.

Escalation:  ensure any blockers or issues that have been raised by the Test Analysts are effectively escalated for the attention of the Test Manager / Programme Manager in a timely manner.

Be an advocate for Agile ways of working and assist the enablement of other Clarks team members.

Key Performance Indicators:

Robust strategy and approach ensuring all environments are available exclusively with data refreshes in placeCreation of robust test scenarios covering all test phases covering legal and compliance in their make-up
On time execution of all test scenarios across all test phases
Timely escalation and raising of all bugs/defects found
Full documentation to evidence any bugs/defects in order to expedite resolution
Exemplary communication skills

Skills Knowledge and Experience:

Proven and referenceable track record of having managed test teams working on digital platform deliveries. 
Solid experience of having delivered test services as part of an ecommerce delivery programme and/or Continuous Improvement workstream within an ecommerce function. 
Experience of mentoring and leading Test Analysts in a complex delivery model.
Proven and referenceable track record of analysing, planning, scripting and executing tests across the various phases of the software delivery lifecycle. 
Experience of having delivered testing services using agile methodologies (Scrum, Kanban, SAFe) and tools e.g., JIRA, Zephyr, Confluence
Solid Retail ecommerce experience essential; experience of Supply Chain and Order Management solutions desirable
Strong experience in writing SQL statements for the purpose of data analysis
Experience of having worked with ERP, CRM, Integration, PIM, and BI products required for example MS Dynamics AX 2012, MS SQL, BigCommerce, Bloomreach, Algolia, Amplience, Cloudinary, SAP, Hybris, and Mulesoft.
Experience of testing with on-premise and cloud-based SaaS solutions.
Extensive experience with Functional, system and integration testing and support of UAT using a variety of test methods/strategies.
Experience of working cross-functionally with mixed capability and internal / 3rd party teams.
Self-motivated with a strong work ethic and the ability to work proficiently and accurately in a fast-paced dynamic environment, with excellent attention to detail.
Able to work well under pressure, to tight deadlines but always maintaining a commitment to delivering quality outcomes.
Excellent communication skills, both written and verbal
Strong problem solving and analytical skills with demonstrable ability to explain complex technical issues to both technical and non-technical audiences
Able to work with a diverse stakeholder group and articulate progress and/or issues with authority and ensure pragmatic next steps and owners are always provided.
Numerate and literate – produces high quality documentation supporting all activities, such as procedures, policies, reports, guides and so on.
Must have a proven and referenceable track record of analysing, planning, scripting and executing tests across the various phases of the software delivery lifecycle. 
Solid experience of having delivered test services as part of an ecommerce delivery programme and/or Continuous Improvement workstream within an ecommerce function. 
Experience of having worked as part of a CI/CD development team using agile methodologies (Scrum, Kanban, SAFe ).
Confident in use of industry standard tools e.g. JIRA, Zephyr, Confluence
Excellent communication, stakeholder management and written English skills.
Comprehensive understanding of functional and non-functional testing strategies.
Strong functional understanding of common retail and e-commerce systems.
Experience of testing with ERP, CRM, Integration, PIM, DAM, and BI products required for example MS Dynamics AX 2012, MS SQL, BigCommerce, Bloomreach, Algolia, Amplience, Cloudinary, Enactor OMS, SAP, Hybris, and Mulesoft.
Experience of testing with on-premise and cloud-based SaaS solutions.
Experience of working cross-functionally with mixed capability and internal / 3rd party teams.
Ability to work proficiently and accurately in a fast-paced dynamic environment, with excellent attention to detail.
A quick learner able to manage change and work with ambiguity. 
Team player able to work to work in a multi discipline retail environment with teams of various levels of experience along with 3rd party teams. 
Able to work well under pressure, to tight deadlines but always maintaining a commitment to delivering quality outcomes.
Self-motivated and able to work independently – to organise, manage and prioritise own workload to ensure deadlines are met.
Excellent problem-solving and analytical skills – able to clearly communicate often complex technical issues to both technical and non-technical audiences
and share solutions with fellow team members
Detailed knowledge of manual testing, confident with data and data selection/queries.
Detailed knowledge and experience of testing across a variety of devices as part of standard ecommerce testing practices.
Experience of test automation tools an advantage.
Able to manage expectations, set realistic goals, and deliver to plan.
Numerate and literate – produces high quality documentation supporting all activities, such as procedures, policies, reports, guides and so on.

Additional information:

The Digital Test Lead is expected to have relevant and pertinent experience of digital Transformations with full knowledge of all tools and methods used to execute robust and complete test validation. This may but is not limited to manual and automated testing methods.

They should have a full understanding of the end-to-end customer and product journeys driven by data with an understanding of key points that determine customer decisions made throughout the journey. Technical awareness of integrations, APIs and Microservices, PSP, Legal and compliance, Tax solutions would be a distinct advantage. Recognised test qualifications are essential. The ability to use stubs, mocks and create manufactured data is a desired ability.

In an ideal recruitment process, this person will have worked previously on a major transformation and using Agile methodologies in full.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature – a unique combination of craftsmanship and innovation that make it unmistakably Clarks.

Underpinned by a rich heritage and strong values, Clarks is a leading global footwear brand serving millions of consumers across the world, operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 6,000 employees across the world.

In February 2021, Clarks entered a new chapter in its history as it formed a partnership with LionRock Capital, positioning the iconic footwear brand for future success as it enters its third century.

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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

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