Customer Operations Co-ordinator

Role Title :
Customer Operations Co-ordinator
Type of Role :
Hours (Specific) :
38 Hours
Salary & Benefits :
Location :
Street, Somerset, UK
Closing Date :
Job Advert :

The Role

Variety’s the order of the day within our Wholesale Operations department. You’ll manage all aspects of the end to end process for our 3rd party wholesale customers and aim to do it brilliantly. With a keen eye for detail and good problem solving skills. You will support in the smooth running of the Wholesale Department and Sales cycle. Your responsibilities will include liaising with customers and key support for the wholesale team – the role will also include marketing, merchandising and administration functions in the business.

Assisting with the order process you will also support the Account Managers ensuring deadlines are met and general admin is completed on time and in full.

Whether you’re communicating with colleagues and stakeholders to make sure that we’re meeting our customers’ requirements and that processes are being followed accurately, your efficient, helpful manner will ensure that we’re always on top of things.

You will provide administrative support and coordinate the showroom space for stakeholders, predominantly for sales launches, key account appointments and UK selling, as well as all events including board and shareholder meetings.


A bit about you

You’re quick to pick things up and think outside the box to find solutions and run with ideas and projects.

You’re always two steps ahead and are happy to adapt to situations changing at the last minute, whilst remaining calm and focused under pressure. You have the flexibility to adapt and respond in an ever-changing environment. You have the emotional maturity to handle highly confidential information in a sensitive manner, and you’re able to build effective relationships at all levels within the business. Previous experience of providing administration support at a Senior Level is essential for this role as is the ability to work autonomously and manage your own workload.

So, what do you need to bring?

Have experience of working in fast moving environments, with a flexible approach to managing the demands and priorities at a senior level within an organisation.

Have exceptional planning, organisation and communication skills will enable you to be proactive in managing diaries to ensure optimum use of time.

Your professional and organised manner is supported by exceptional tact, diplomacy and confidentiality. You will be able to produce high-quality work at a fast pace, maintaining the utmost attention to detail, and will be confident with MS Outlook, PowerPoint, Word and Excel.

Your ability to form strong working relationships is a must, as you will be working across many functions, based both in the head office and in our European offices, to deliver the common business objectives.


About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.

Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.

The benefits

As well as development opportunities, pension and a competitive salary, you’ll also enjoy 24 days’ holiday (plus bank holidays) And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.

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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

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