Global Service Desk Manager

Role Title :
Global Service Desk Manager
Type of Role :
Hours (Specific) :
38 Hours
Salary & Benefits :
Competitive Plus Benefits
Location :
Street, Somerset, UK
Closing Date :
Job Advert :

The Role

 Working with Team Leads across various sites, you’ll be responsible for overseeing the first and second line support function. The Global Service Desk Manager needs to ensure the IT Service Desk team have the tools, training, and support they need to be responsive, efficient, and can work to minimise the impact of incidents. Expect daily interactions with technical teams and stakeholders across the world, at all levels of seniority. This role requires a broad understanding of the IT services and infrastructure components in a global business.  The Service Desk Manager is also responsible for managing relationships with suppliers and ensuring they add value.


About you

Those with a background in IT, experience of managing large teams, as well as a willingness to roll up their sleeves and get stuck in will be well suited to this role. You’ll enjoy working in a fast paced and high pressure environment, with no two days the same. Communication is key to this role; You will need excellent verbal and written communication skills and be confident in delivering challenging messages with diplomacy. An adeptness in forming and maintaining relationships with stakeholders in an ever changing environment will help you to succeed in this role.

Supported by your Team Leads and wider team you will take responsibility for your business area, including managing the day-to-day workload, contributing to projects, and ensuring efficient delivery in these areas. You will be creative and innovative and always looking for new and efficient solutions to enhance your service to the business.

You’ll work with your team and business stakeholders to design and build processes which can stand up to internal and external scrutiny. The decisions you make will be informed and supported by evidence, statistics and persuasive reasoning, so an analytical background and a fondness for statistics are advantageous.


About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.

Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.


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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation, or gender reassignment.

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