Within the Customer Experience team, we are building the capabilities to ensure Clarks delivers an elevated experience to its consumers across multiple channels.
As a Senior Digital Business Analyst, you will support the B2C Product Team by leading the business and technical requirements of the ecommerce applications and services, through the incremental improvements of the product, providing clarity on what is required and help the delivery team prioritise to maximise business value and engage stakeholders as well as supporting the process for handing over completed digital deliveries to business ownership.
Partner with the Product Owner and business stakeholders in identifying business requirements, products and programmes of work that maximise business impact / benefits within a realistic setting, and a strong focus on ROI.
Support the creation of robust and compelling project proposals and business cases providing technical inputs as needed to meet desired business outcomes.
Define requirements into user stories which would include the capturing of Acceptance Criteria to allow for ‘sign-off’.
Validate proposed business and technical solution designs to ensure alignment with requirements and business needs.
Carry out data analysis by identifying sources, gap analysis, requirements for integrations and data migrations to target systems.
Produce, own, and manage business process mapping documentation.
Visualise process changes in collaboration with business and IT stakeholders to establish mutual understanding and accountability.
Support system users in the creation of test plans and completion of testing activities.
Support business stakeholders to produce user guides / training documentation for new developments and ongoing management of the ecommerce platform.
Collaborate across all areas of IT and 3rd party solution partners to facilitate delivery.
Required Skills & Experience
Passionate, resilient and confident, you’ll be experienced in turning around quality work in tight timescales.
Ideally you will have relevant qualifications in Business Analysis and an extensive experience working in a business analysis role, with proven track record in working in iterative/Agile project environments with knowledge of Scrum methodology and tools like Jira/Confluence.
Experience of working in e-commerce environment, and good knowledge of SEO, CMS, and DAM solutions.
Strong analytical skills, and data-driven thinking.
Strong demonstrable experience of developing business cases for investment and change.
Strong experience in business analysis techniques (information gathering techniques, requirements documentation, wireframes, process diagrams and story mapping).
Proven background in working across the lifecycle of a variety of projects with complex integration and data from multiple systems.
Strong interpersonal and stakeholder management skills.
Ability to work autonomously, prioritizing and managing workload and schedule.
Team player who can work collaboratively delivering quality in a fast-paced environment.
Strong written and verbal communication skills with an eye for detail.
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.
In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.
Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.
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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation, or gender reassignment.