When you’ve been in eCommerce for a while, you get wise to certain things. You see patterns in customer behaviour. You anticipate problems before they occur. And crucially, you pick up on irregularities – you can detect when something just isn’t right. As Payments Lead, you’ll use that experience every day as you make sure our customers receive the best possible online payments service. Alongside this you will act as an important line of defence against payment fraud.
Like everything at Clarks, it takes a team effort to achieve the goals set for our online payment department. That means sharing information with the wider eCommerce team, central finance, IT and other departments within the business, as well as major stakeholders and even third parties. It means being able to provide and interpret data and use it as the basis for action in the fight against fraud and improvement in our online payment processes. Putting all of this together will ultimately bring real benefits to our customers. Experience has shown you what a difference great customer service makes – as Payments Lead you’ll make that difference here at Clarks.
A bit about you
Your ability to work on your own and your data-driven mindset is what has made you thrive in this sector. But your knowledge and communication skills mean that, when needed, you can work collaboratively with your peers. Online payment systems? Understood. Spotting payment irregularities? Ditto. Looking for potential improvements? Always. But with you, it’s about sharing that knowledge so that every team effected can get better at achieving and exceeding performance targets.
How do we make sure we do that every time? By taking a strategic approach. Because, despite your almost sixth sense for spotting payment irregularities, you can identify when the newest online payment platform needs to be implemented before it’s even a big thing – taking responsibility to ensure that the installation is properly organised, planned and executed. And as someone on the front line of our payments operation, you’ll always be on the ball when it comes to keeping all schedules, procedures and SLA agreements up to date – taking ownership of all that because you understand that, by doing so, you’re building a more secure future for all of us.
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.
In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.
Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.
We’ve already told you about the degree of flexibility you’ll enjoy as a valued addition to our business – but that’s just the start. As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of other benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.
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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment