About the role
The most important part of this role will be to deliver a high-quality customer focussed and professional service for all generalist HR enquiries / query management and deliver key transactional requirements of the employee life cycle for all EMEA based employees. This will be achieved by building strong relationships with our Outsourced payroll provider in Europe and providing support to the payroll processes.
This role will see you lead, manage and develop a People Services team that puts ‘the customer at the heart of what we do’, drive continuous improvement in all areas - process, operational procedures and overall service delivery. Leading by example you will develop and monitor standard HR operating procedures to ensure a high quality and consistent service delivery across the People Services team.
This is a crucial role in our HR Structure, by building and maintaining collaborative and professional partnerships with HR colleagues, managers and other key stakeholders across the business you will keep up to date with any changes that could impact service delivery. We need to ensure we are an agile function so these relationships are key.
Your goal will be to create a professional, high quality service. For that, you’ll need to, establish service level agreements and develop links with HR colleagues. It’s all about training your team so they’re on top of their game and inspired to keep improving. At the same time, you’ll organise systems, admin and operations so the service is efficient and fulfilling its purpose. Legal compliance (e.g. Data Protection) is, of course, essential and you’ll see that all regulations are followed to the letter.
Driven to put customers at the heart of all you do? Determined to implement and adhere to best practice HR processes – if this is you then this could be the role for you. In this exciting and challenging role, it’s vital that you have unswerving customer focus when it comes to creating a viable service for the wider Clarks team. You’ll also need the confidence to take risks, negotiate, solve problems and challenge any processes in which you feel could be improved.
You don’t need experience in Retail, but it would be a benefit – what you do need is HR expertise. You should be well aware of HR systems particularly SAP HR, best practice processes and developing operational procedures. CIPD qualified, you will have practical team management, resource planning and data management skills. If you’re also used to working with SLAs and driving improvement, you could have what it takes.
Life with us
Over 46 million pairs of Clarks shoes are sold globally. That makes us a £1.5 billion business and a truly worldwide brand. We now have some 12,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s leading global casual footwear brand, we’re still majority owned by the Clark family and based in Street, Somerset – where the Clarks business began. Street is the nerve centre of our business, driving growth and the whole Clarks success story.
As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.
We love hearing from great people
Visit us at clarksjobs.com, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks
Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.