Retention and Loyalty Marketing Manager

Role Title :
Retention and Loyalty Marketing Manager
Type of Role :
Hours (Specific) :
38 Hours
Salary & Benefits :
up to £53,300
Closing Date :
Job Advert :

This is a great opportunity to lead the Retention strategy across all channels.  You will be supporting digital sales, growing volumes of the Clarks consumer database and driving consumer lifetime value improvement.

The role

As the Retention and Loyalty Marketing Manager it will down to you to drive strategic retention activities development and commercial growth to deliver sales for the European ecommerce channel. You will have a passion for leading teams and getting results as you will be responsible for managing teams covering our email / display channels and data insights.

You will be Managing strategic delivery of customer retention to deliver commercial sales target and you will be presenting customer segmentation analysis, profiling and reporting to inform divisional segmentation and future personalisation plans.

About you

Ideally you will already have an extensive knowledge of customer retention and loyalty strategies, proven evidence of driving performance and growth across digital channels.

Previous experience of managing large budgets and delivering multi-million-pound sales targets and managing large team will be a benefit and preferably. You would have developed and delivered an integrated retention strategy preferably in a retail sector.

Experience with CRM Database systems and a good knowledge on digital channels is required.

As part of this role you would be managing partners and service providers including agencies, you will be able to build strong relation and be an excellent communicator.

Life with us

Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sale volume), we’re still owned by the Clarks family and based in Street, Somerset – where the Clarks business began. Street is the nerve centre of our business, driving growth and the whole Clarks success story.

The benefits

As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.

We love hearing from great people

Visit us at, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.


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