Our Operation teams are focused on delivering excellent IT services to our 2500 internal global customers. We concentrate on Service Desk provision (1st and 2nd line) as well as managing IT Change Lifecycles and our customers IT assets.
About the Role
As an IT Service Specialist in the Asset and Change Management Team you will take a lead role in the management and maintenance of our IT Assets globally. Reporting to the Asset & Change Service Delivery Manager in a team of 5 Asset or Change Specialists, you’ll be integral in managing our IT stock, hardware break \ fix and refresh cycles, licensing management and financial \ stock reporting. You’ll develop and maintain our Configuration Management Database and play a lead role in generating more automation by exploiting interfaces with other IT Management toolsets such as Microsoft System Center Configuration Management (SCCM). We are also looking to design and implement a Service Catalogue using our Self-Serve Portal (AssystNet) and you’ll be a key player in its design and implementation.
You will work closely with our suppliers who provide our laptops and desktops looking at roadmaps and releases of new models as well as understanding and making recommendations on supplier service offerings. You will need to work collaboratively with our IT Change Specialists to ensure agreed standards and offering support and help across the teams. This is a great opportunity to really take forward ownership and management of our IT Assets and further develop your project and stakeholder management skills. Whilst the role is based in Street you’ll also be supporting European, US and APAC sites and working collaboratively with our Service Desk \ Engineer teams in all regions. Some international travel may be required.
You’ll have at least 3 years’ experience working in an IT Service Desk environment, be familiar with the ITIL framework and have a good understanding of what is involved in the management of IT Assets. You will have excellent customer services skills in addition to being highly organized. You will be confident and a great communicator as you’ll be working with a range of stakeholders globally and with third party suppliers. You’ll have team leadership experience as you’ll need to mentor and coach other team members globally as well as being able to work as part of a wider team. You’ll have good analytical skills to both develop our Configuration Management database and produce and maintain accurate records and reports to provide financial information to senior management. You’ll be interested in other management toolsets and technologies to develop and grow our potential to automate manual processes. Experience of Assyst, our Service Desk Management System, would be highly desirable as well as experience of managing small projects.
Life with us
Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sale volume), we’re still owned by the Clarks family and based in Street, Somerset – where the Clarks business began. Street is the nerve centre of our business, driving growth and the whole Clarks success story.
As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.
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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.