Spotlight on a ... Consumer Advisor
Brilliant customer service is a Clarks hallmark. It’s what we’re famous for and it’s what keeps customers coming back to us time and time again. As a Consumer Advisor, you’ll be the first point of contact for a lot of our customers if they have any problems with their shoes or our service. It’s up to you to help turn a poor experience into a positive one. Whether it’s a phone call, an email or a letter, you’ll put the customer at ease and try to resolve their problem. Like everyone here, you’ll do your best to make the customer happy and ensure that they come back to Clarks.
Happy customers make you happy. You’ll love helping people out, whether someone’s having difficulties with our website or their shoes haven’t turned up when they’re supposed to. When customers leave feedback on our website, you’ll email them back, either thanking them for their feedback or answering their questions. There’s a lot of variety on offer. Every call, email or letter will be different, and you’ll also examine and assess shoes, working with colleagues to work out what’s happened. So it’s not all about being on the phone. There’s also a lot of writing involved too, so you’ll be fine-tuning your communication skills all the while.